Privacy Policy

Privacy Policy

Effective Date: [28/08/2025]

At Become The Way MSO, your privacy and confidentiality are at the heart of the services we facilitate. Protecting your personal information—both online and offline—is essential to the trust we build with you. This Privacy Policy explains how we collect, use, protect, and share your information when you engage with our website, services, and team.

1. Information We Collect

We may collect information in the following ways:

• Personal Information You Provide

  • Name, phone number, email address, and other contact details

  • Information you share through our Contact Form or when scheduling appointments

  • Insurance details or payment information (when relevant)

  • Health-related information you choose to disclose as part of intake, therapy, or prescribing services

• Automatically Collected Information

  • Website usage data (IP address, browser type, device info)

  • Cookies and similar technologies for site functionality and analytics

2. How We Use Your Information

We use your information to:

• Provide psychotherapy, prescribing, and coaching services

• Respond to inquiries and appointment requests

• Process billing and insurance claims

• Improve our website and services

• Share educational content, blog updates, or resources (if you’ve opted in)

• Meet legal, regulatory, and ethical obligations

3. Confidentiality in Therapy

As a mental health practice, confidentiality is central to our work. Information shared in therapy is protected under federal and state privacy laws (including HIPAA, where applicable). We do not share your therapy-related information without your consent, except in the following limited circumstances:

• If you are at risk of harming yourself or others

• If there is suspected abuse or neglect of a child, elder, or vulnerable adult

• If required by law, court order, or legal process

Your therapist or prescriber will review confidentiality and its limits with you during your first session.

4. Sharing Your Information

We do not sell or rent your personal information. We may share information only with:

• Insurance providers (for billing/coverage purposes)

• Business associates who support our operations (IT, billing platforms) under strict confidentiality agreements

• Legal or regulatory authorities, if required by law

5. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal and health information, including:

• Encrypted communications (where available)

• Secure data storage systems

• Limited access to personal information by authorized staff only

While no system is 100% secure, we are committed to safeguarding your information to the highest possible standard.

6. Cookies & Website Tracking

Our website may use cookies and analytics tools to improve functionality, track site performance, and understand visitor engagement. You can adjust cookie preferences through your browser settings.

For more on cookies, see our Resources section.

7. Your Rights

You have the right to:

• Request access to your personal information

• Ask for corrections or updates to your records

• Request restrictions on certain uses/disclosures (where legally possible)

• Withdraw consent for communications like newsletters

To exercise these rights, please Contact Us.

8. Third-Party Links

Our website includes links to blogs, resources, and partner pages (e.g., mindfulness, trauma, anxiety articles). Please note: once you leave our site, we are not responsible for the privacy practices of other websites.

9. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in laws, regulations, or practices. The “Effective Date” above indicates the most recent update.

10. Contact Us

For questions or concerns about this Privacy Policy, please reach out:

Become The Way MSO

📞 – 716-404-9199
📧 – Kristie@btwmso.com